A technical support unit as a course provides students with the foundational knowledge and practical skills needed to troubleshoot, maintain, and support various technological systems. It covers topics such as hardware and software installation, system configuration, network troubleshooting, cybersecurity principles, and customer service in a technical environment. Students learn to diagnose and resolve technical issues through hands-on experience, simulations, and case studies. The course also emphasizes problem-solving techniques, communication skills, and the ability to adapt to emerging technologies. By the end of the course, students are equipped to provide effective technical support in various professional settings, including IT help desks, customer service centers, and enterprise environments.